Terms and conditions

 

1. General elements

This virtual store www.promotop.eu includes any information (texts, pictures, databases, products, prices, logos and/or advertisements), which constitutes the content of the virtual store www.promotop.eu, the property of the commercial company Promotop MKT SRL.

The information presented on this site is in Romanian and English, but without excluding its presentation in other languages. The sales contract is concluded in Romanian.

Your access and/or use of the site constitutes acceptance of these conditions and obliges you to comply with them.

 

Any information regarding the contract concluded between you and SC PROMOTOP MKT SRL will be stored for a limited period of time and will be available to third parties only upon request by judicial bodies.

For any errors occurring in connection with your transmission of the data necessary to process a placed order, you have at your disposal the email address  contact@promotop.eu

After the order is processed by Promotop, we do not assume any liability arising from your transmission of incorrect data.

 

 

2. Defining elements of this document:

SC PROMOTOP MKT SRL accepts the conclusion of distance contracts by electronic means, obliging itself to respect the legislation applicable to the conclusion, validity and legal effects of these contracts.

Within this document, the following terms used will have the meanings specified below:

USER: any person who visits and/or interacts with the promotop.eu website;

SELLER: SC PROMOTOP MKT SRL with headquarters in Iasi, Valea Lupului, Str. Valea Prisacii no. 11A, Iasi county, Romania, registered with the Trade Register under no. J27/1351/2005 and having CIF RO 16562293 telephone no.: 0740.23.40.40, hereinafter referred to as Promotop.

BUYER: Any natural person or legal entity who places an order in the virtual store www.promotop.eu.

VIRTUAL STORE / SITE: web pages belonging to the commercial company PROMOTOP MKT SRL located at www.promotop.eu, through which the buyer has access to information related to the products offered for sale by PROMOTOP MKT SRL.

The web pages include information in the form of text, images, prices, software, databases, logos, promotions, offers, animations, films, etc. that make up the promotop.eu site.

GOODS AND SERVICES: any product or service mentioned in the order on the Promotop website and which is to be provided by the Seller to the Buyer as a result of the conclusion of the contract.

ONLINE ORDER: an electronic document transmitted through the Site and through which the Buyer transmits to the Seller the intention to purchase goods or services from the Site;

ORDER CONFIRMATION: automatic notification for information purposes, issued in electronic format, which the Buyer receives after placing an Order on the promotop.eu Website.

 

Opening hours: 

 

Orders can be placed online at any time, but their processing period takes place daily between 7:30 am and 4 pm.

 

Orders placed on Saturdays, Sundays and legal holidays will be processed the next business day.

 

By registering an order on the Site, the Buyer agrees to the form of communication through which the Seller conducts its commercial operations, namely by telephone or by e-mail.

 

Any confirmed order involves the seller and the individual consumer in a distance contract.

 

The Buyer may place orders through the Site by adding goods and/or services to the shopping cart and pressing the order completion button after completing the order form. An order is considered completed only when the Order Confirmation is generated. The mere addition of goods and services to the shopping cart does not constitute the completion of the order. In addition, the completion of the order does not mark the moment of conclusion of the contract but only the moment of acceptance by the Buyer of all the provisions of the Contract.

 

The Buyer is responsible for correctly completing the data in the Order. By completing an Order, the Buyer agrees that the data transmitted in the Order is correct. The Seller reserves the right not to honor Orders that contain incorrect or incomplete data.

 

If, within 14 calendaristic days of delivery, the Buyer, a natural person, wishes to return the ordered goods, this is possible with payment of the shipping cost and without any explanation on his part, but with the obligatory condition that the goods are still new. A good is considered new until the moment of unsealing its packaging. After unsealing the product packaging, the cancellation of a good can only be made under the conditions presented in the Warranty Certificate, namely if the good has manufacturing defects and has been accepted under warranty following the expertise carried out by the representative of the manufacturer of that good. The value of the new returned goods will be paid by the Seller to the Buyer's bank account within a maximum of 14 days from the date of receipt of the goods at the Seller's headquarters. In the event of the impossibility of fulfilling an order (for example, due to lack of stock), the Seller undertakes to notify the Buyer by e-mail about this and to return the value of the goods paid in advance within a maximum of 14 days from the moment of receiving the notification. Any other damages/related expenses caused by the impossibility of fulfilling the order will not be borne by Promotop MKT SRL.

 

 

 

3. Seller's obligations:

 

The seller provides the buyer, free of charge, with professional information regarding its products and services in order to achieve the purpose mentioned in the online order.

 

The content published in the promotop.eu virtual store is of an indicative nature and represents information about the products sold by it as well as other data considered by Promotop to be of interest to buyers.

 

Promotop is the owner of all intellectual property rights over the virtual store, namely over the brands, design, site functionalities, images and technical specifications.

 

The product characteristics and related technical documentation, presented on the site, are made available by manufacturers and suppliers and Promotop offers technical support for their display.

 

The seller constantly takes steps to present the most accurate and relevant information for the products offered for sale. In case the prices or other information about the product were displayed incorrectly, we reserve the right not to honor the order and to notify the customer about the error if the delivery was not made.

 

Product images are displayed in the virtual store with the title of presentation. The products actually ordered may differ in terms of some characteristics (e.g. color shades) from the actual appearance of the product, depending on the batch in which they were manufactured.

 

In this case, at the request and with the consent of the consumer, Promotop may recommend to the buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order. The initial order is considered canceled on the date of confirmation of the order of the product/products replacing the initial product.

 

Product prices are updated daily. The price of the ordered product is the one displayed on the date the order is placed.

 

When creating an account on the Site, the Buyer has the option to choose whether he wishes to receive Newsletters from the Seller. The Buyer may change this option at any time by contacting the Seller. The opt-out of receiving Newsletters can also be done by accessing the link intended for this purpose within any Newsletter.

 

Promotions are valid for limited periods of time specified on the product presentation page presented on the site, within the limits of available stocks.

 

The prices of products in the Promotop physical store may be different from those in the Promotop online store.

 

Promotop cannot be held responsible for damages caused by information published in the virtual store due to errors that are not its fault.

 

Promotop reserves the right to complete and/or modify any information in the virtual store without prior notice to site users.

 

Communication with the Promotop virtual store is done at the moment of interaction, by publishing opinions regarding Promotop products and services, through the available contact form, via the email address   contact@promotop.eu  and/or by phone at 0740.23.40.40

 

4. Intellectual property rights

 

The graphic signs, names, trademarks (such as, for example: the name of the website and the commercial company Promotop MKT SRL) are the property of SC PROMOTOP MKT SRL and cannot be taken over and/or used without the prior written consent of the owner.

 

The user will not copy, distribute, download, or publish for commercial purposes any information contained in the Promotop virtual store, without the prior written consent of the site owner.

 

Any unauthorized modification of the site is prohibited.

 

5. Invoice and other documents accompanying the package

 

The seller will issue, based on the information held by him and that provided by the buyer, an invoice for the delivered goods. At the same time, the package will be accompanied by the documentation required by law for the product(s) ordered, as appropriate: certificate/declaration of conformity, warranty certificate, instructions for use, etc. Prices are specified in euros and do not include VAT. The price of the products does not include the cost of customization.

 

6. Limitation of liability

 

Promotop is not liable for damages caused, for reasons that exclude its fault, by the non-functioning of the virtual store, as well as for those resulting from the impossibility of accessing the virtual store pages (e.g. internet network malfunctions).

 

7. Risks and responsibilities

 

The seller is responsible for the proper packaging of the goods. The technical documentation related to the products is displayed on the site.

 

The risk of loss of the goods is transferred to the buyer at the time of actual delivery of the goods.

 

The seller assumes responsibility for the delivery of the products ordered by the buyer.

 

8. Acceptance of goods

 

When the courier company presents the package, please sign for receipt and pay the amount. Afterwards, you can unseal the package and check the product.

 

The Buyer has the right not to accept the delivered goods if they do not comply with the technical details specified in the order. In this case, the Seller assumes the responsibility of bringing the products into compliance.

 

Also, the consumer (individual) has the right to return the products within 14 days of their purchase. Please access the general return conditions.

 

9. Transfer of ownership

 

In case of payment by money order or card, the buyer will take ownership of the goods only after confirmation of payment. In case of delivery of goods by courier, with cash on delivery, the buyer will take ownership of the goods and will have the right to open the package after signing the transport document and making the payment.

 

10. Force majeure

 

Force majeure (unforeseeable, uncontrollable and inevitable event that affects the performance of the contract) exempts the party invoking it from liability.

 

11. Disputes. Applicable law

 

The contractual relations between the parties are governed by Romanian law. Any dispute that cannot be resolved amicably will be referred to the competent courts for resolution.